Twelve questions to ask a security provider before you sign
Response times, who is actually watching, what you own when you leave. Ask these of anyone, including us.
Tom Brennan, founder
8 min
Most security contracts look alike until something happens at 3 am. These are the questions that separate a service from an alert-forwarding subscription.
About the watch
Who is watching at 3 am on a Sunday, and where are they?
What is your response time target, and what was your median last quarter?
What can you do without calling us first?
About the contract
How long is the term, and what lets us leave early?
Does the price change with log volume or device count?
What do we keep when we leave: logs, rules, reports?
Thirty minutes to find out who is watching your network tonight.
Bring your last insurance questionnaire or audit finding. We tell you in plain words where you are exposed after hours and what closing it would cost, then send a written quote within two business days.